The Phoenix Theatre is one of the more modern theatres in London's West End, and feels quite intimate. Inspired by the design of Italian theatres, the Phoenix is one the most beautiful. Set over 3 levels, the theatre seats over 1000 people and offers a range of seating options at different prices.
The Stalls section is the closest to the stage and is traditional in layout, divided into two blocks of seats by a central aisle. Seats towards the centre have the clearest views of the stage, although the rows are straight rather than curve the ends of the rows also look directly at the action. The stage feels quite high, so the views from the first couple of rows may be slightly restricted, especially for shorter audience members. Legroom is generally good in this section, but is slightly limited at the front. The rear section feels quite far back, but views are still generally good.
The Dress Circle
The Dress Circle is the first level above the Stalls. It is similar in layout, with two sections and a long central aisle. Seats that are more central provide the best views of the stage, with those at the end of the rows having more legroom. Legroom is more limited in the first two rows. The whole section feels close to the stage, and even at the rear you don't feel too removed from the action. There is a small safety bar running across the whole balcony, which may be in sight in the first two rows but doesn't obstruct from row D. The section is gently raked throughout.
The Upper Circle
The Upper Circle is similar in size and layout to the Dress Circle, but a further level above the Stalls. Because of the size of the theatre, it does not feel too far away from the stage, but the rear rows look more directly down onto the action. Views are best towards the centre of the section, with the ends of each row looking at the stage from more of an angle. Views from row A and B are affected by the safety rail and lighting rigs, so rows C and back have the best view over it. The last three rows also have restricted views.
Where are the best seats for children at the Phoenix Theatre?
Children have better experiences at the theatre when they have clear views of the stage. Seats in the middle of the Stalls or front of the Dress Circle will give the best overall views of the action, and will be close to an aisle for extra comfort and accessibility.
Where are the Restricted View seats?
There are several areas in the Phoenix Theatre that are deemed as having restricted views.
Stalls: the seats on the ends of the rows may miss some of the action on the side closest to the seat.
Dress Circle: The ends of rows A and B are partially obstructed.
Grand Circle: Row A is limited by the safety rail and lighting equipment. Rows G - J may miss some of the action at the very front of the stage.
What if I am hard of sight or hearing?
The Phoenix Theatre is fitted with a Sennheister Infrared and Induction Loop amplification system. The headsets can be hired from the foyer bar. Access dogs are welcome in the auditorium.
How many steps are there in the theatre?
There is one small step to the main foyer from street level, and a step-free entrance on Flitcroft Street. From the main foyer there are 13 steps down to the stalls, 21 up to the Dress Circle and 51 to the Grand Circle. There are no lift facilities throughout the venue, so the Dress Circle is the most accessible level.
Where are the toilets located?
There are male and female toilets on every level of the theatre. In the Stalls there is a female toilet on each side of the auditorium closest to the stage, with a male toilet on house right side. The Dress Circle has toilets towards the rear, with a set of female toilets either side, and the Upper Circle has both male and female toilets at the rear on house right side only. There is an adapted toilet on Dress Circle level, located in the Royal Room.
Where are the bars located?
There is a bar on each level, as well as The Noel Coward Bar which provides a relaxing lounge to enjoy a pre show drink in. All of the bars have steps to them, and are not fully accessible. Drinks can be brought to disabled patrons in the auditorium if booked in advance.
Are there wheelchair facilities in the theatre?
Wheelchair spaces are in Box C, but these are slightly restricted. Transfer seating is available into Dress Circle Row A, although please note theatre staff are unable to provide physical assistance with transferring. Wheelchairs will be stored by the theatre staff and brought to the patron at the end of the performance.